Shipping policy

SHIPPING POLICY

Last Updated: August 24, 2026

Thank you for shopping with Exotiko Barelab Studio. This Shipping Policy explains how we process and ship orders placed through our online store.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days do not include weekends or U.S. federal holidays.

During holidays, promotions, product launches, or periods of high order volume, processing may take slightly longer.

2. SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the delivery address, selected shipping method, package size, and other applicable factors.

Any available free-shipping promotions will be clearly displayed on our website or at checkout.

3. DELIVERY ESTIMATES

Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.

Delivery times shown at checkout are estimates and are not guaranteed.

Carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our control may affect delivery times.

4. ORDER TRACKING

When tracking information is available, customers will receive a shipping confirmation containing tracking details after the order has been prepared for shipment.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before placing your order.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.

Exotiko Barelab Studio is not responsible for packages delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer.

6. LOST OR DELAYED PACKAGES

Once an order has been transferred to the shipping carrier, delivery is primarily handled by that carrier.

If tracking shows that your package is delayed, please allow additional time for delivery and check the tracking information provided by the carrier.

If your package appears to be lost or has not moved for an extended period, please contact us so we can help review the available tracking information.

A shipping carrier investigation or claim may be required before a replacement or refund can be considered.

7. PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

● Check around the delivery location;

● Ask household members or neighbors whether they received it;

● Check with your building, front desk, mailroom, or property management when applicable; and

● Contact the shipping carrier for additional delivery information.

Please also contact Exotiko Barelab Studio if you continue to experience an issue.

We will make reasonable efforts to assist, but we cannot guarantee replacement of packages that a carrier has confirmed as successfully delivered.

8. DAMAGED ORDERS

If your order arrives damaged, leaking, broken, or otherwise materially affected during shipping, please contact us as soon as possible after delivery.

Please include:

● Your order number;

● A description of the issue; and

● Clear photographs of the product, packaging, and shipping box.

We may require this information to determine whether a replacement, refund, or carrier claim is appropriate.

9. RETURNED PACKAGES

Orders returned to us because of an incorrect address, refused delivery, failed delivery attempts, or other customer-related delivery issues may require additional shipping charges before they can be resent.

Original shipping charges may be non-refundable unless otherwise required by law or the return resulted from an error by Exotiko Barelab Studio.

10. INTERNATIONAL SHIPPING

Unless international shipping is specifically offered during checkout, Exotiko Barelab Studio currently ships only to eligible addresses within the United States.

If international shipping becomes available, customers will be responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated.

11. SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions based on carrier rules, destination, product ingredients, or applicable laws.

We reserve the right to cancel and refund an order if we are unable to legally or reasonably ship a product to the requested destination.

12. CONTACT US

For shipping questions or concerns, please contact:

Exotiko Barelab Studio
Orlando, Florida, United States
Website: exotikomenspa.com