Refund policy

RETURN & REFUND POLICY

Last Updated: August 24, 2026

Thank you for shopping with Exotiko Barelab Studio. We want you to feel confident with your purchase. Please review this Return & Refund Policy carefully before placing an order.

1. RETURN WINDOW

Eligible products may be returned within 14 days of delivery.

To qualify for a return, the product must be:

  • Unused and unopened;

  • In its original condition;

  • In its original packaging with seals intact; and

  • Accompanied by proof of purchase or the original order number.

Returns that do not meet these requirements may be declined.

2. PERSONAL-CARE & HYGIENE PRODUCTS

For health, hygiene, and safety reasons, we generally cannot accept returns of products that have been opened, used, tested, unsealed, or tampered with.

This includes, where applicable:

  • Skincare products;

  • Intimate-care products;

  • Body-care products;

  • Grooming products;

  • Waxing and post-wax products;

  • Exfoliating products;

  • Applicators or personal-use accessories; and

  • Other products that come into direct contact with the skin or body.

This restriction does not affect any rights you may have under applicable law for defective, damaged, or incorrectly supplied products.

3. NON-RETURNABLE ITEMS

The following items are generally final sale and cannot be returned:

  • Opened or used personal-care products;

  • Gift cards;

  • Promotional or complimentary items;

  • Samples;

  • Products marked “Final Sale”; and

  • Products that cannot be resold for health or hygiene reasons after being opened.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, leaking, or different from what you ordered, contact us as soon as possible.

Please provide:

  • Your order number;

  • A description of the issue;

  • Photos of the affected product; and

  • Photos of the packaging when the item was damaged during shipping.

After reviewing the information, we may offer a replacement, store credit, or refund when appropriate.

5. RETURN AUTHORIZATION

Please contact Exotiko Barelab Studio before sending a product back.

Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide instructions regarding where and how the product should be returned.

6. RETURN SHIPPING

Unless the return is due to an error by Exotiko Barelab Studio or an eligible damaged, defective, or incorrect product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning an item. We are not responsible for return packages that are lost before reaching us.

7. REFUNDS

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method.

Please allow time for your bank, credit-card company, or payment provider to process and post the refund.

Shipping charges are not refundable unless required by law or the refund results from an error by Exotiko Barelab Studio.

8. EXCHANGES

We do not guarantee direct product exchanges.

When an exchange is appropriate, we may provide a replacement or ask you to return the eligible product and place a new order.

9. ALLERGIC REACTIONS & SKIN SENSITIVITY

Individual skin reactions, sensitivities, and results can vary.

A product generally cannot be returned solely because it did not produce a desired cosmetic result or because of personal preference after it has been opened or used.

If you experience irritation or an unexpected reaction, discontinue use and follow the product manufacturer's instructions. Seek appropriate medical advice if the reaction is severe or concerning.

10. SERVICES & APPOINTMENTS

This Return & Refund Policy primarily applies to retail products purchased through our online store.

Professional services, appointments, deposits, packages, memberships, cancellations, late arrivals, and no-shows may be governed by separate policies presented during the booking or purchasing process.

Unless otherwise stated or required by law, completed professional services are generally non-refundable.

11. ORDER CANCELLATIONS

If you need to cancel an online product order, contact us as soon as possible.

We will make reasonable efforts to cancel an order that has not yet entered processing or shipped.

Once an order has been processed or shipped, it may need to follow our standard return procedure and must meet the eligibility requirements described above.

12. PROMOTIONAL PURCHASES

Products purchased using a discount or promotional offer may be eligible for return if they otherwise satisfy this policy, unless the promotion specifically states that the purchase is final sale.

Any refund will be based on the actual amount paid for the returned product.

13. CONTACT US

For questions, return requests, damaged orders, or refund inquiries, please contact:

Exotiko Barelab Studio
Orlando, Florida, United States
Website: exotikomenspa.com

Please include your order number when contacting us regarding an existing purchase.